DAMAGED GOODS
On receipt of your Dachshund Superfood please try to check your delivery. If signing for goods that are damaged please sign as “damaged”, or “unchecked” if you’re not able to check at the time of delivery.
In the unlikely event your order is received damaged please contact us immediately by email info@dachshundsuperfood.co.uk with details of the problem and the date of your order and reference number. We aim to rectify the issue in a timely manner, however it is your responsibility to notify us of any incorrect goods supplied within 5 days of delivery.
Your rights to return goods are protected under the EU Distance Selling Directive and under the UK Consumer Rights Act. Any damages or concerns raised regarding your order will not affect your Statutory Rights.
RETURNING GOODS
If you wish to cancel your order please notify us within 7 days of delivery. Once we have acknowledged your request you then have a further 14 days in which to return the goods. You are responsible for the risk associated and cost with returning goods, therefore for your peace of mind we recommend using a tracked delivery service. Our returns policy does not affect your statutory rights.
The returned goods do not need to be in their original outer packaging however they do need to be in a sellable condition and have a separate layer (box/plastic wrap) so a return label can be attached by the courier. They must arrive back with us free from damage.
Whilst the goods are in your possession you have a legal obligation to take reasonable care of the goods. If you fail to comply with this obligation, we may have a right of action against you for compensation for all goods that are returned.
If you change your mind during the delivery process, additional charges will be incurred in order to return the goods. This cost will be deducted from your refunded amount if applicable.
As soon as Dachshund Superfood is in receipt of the returned goods, your refund will be processed, refunds can take up to approximately 3-7 working days to appear in your bank account once processed. Please Note, We are unable to accept back opened bags, due to the potential risk of cross contaminants entering the products.
Please send return items to:
Dachshund Superfood, c/o Leyshurst Farm, West Chiltington Lane, Coneyhurst, West Sussex, RH14 9DY UK